Terms and Conditions

1. Definitions

In these Terms, the following definitions apply. "Authorize Hosting", "we", "us", or "our" means the Swedish company operating under the brand name Authorize Hosting with registered address at Nybrokajen 7, Våning 4, 11148 Stockholm, Sweden. "Services" means the email infrastructure services we provide, including SMTP Relay Service, Email API, PowerMTA Servers, Dedicated Email Servers, Cold Email Infrastructure, Managed Deliverability, and any related products or features. "Customer" or "you" means the individual or legal entity that has registered for an account or entered into a service agreement with us. "Content" means any data, messages, files, or material transmitted through or stored on our infrastructure by or on behalf of the Customer. "Account" means the registered user account through which the Customer accesses and manages the Services.

2. Agreement and acceptance

By registering an account, entering into a service agreement, or using the Services in any capacity, you agree to be bound by these Terms. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you may not use the Services.

These Terms constitute a legally binding agreement between you and Authorize Hosting. They supersede any prior oral or written agreements regarding the Services, except for written service agreements that may contain additional or superseding terms for specific commercial arrangements. Where a separate written service agreement and these Terms conflict, the separate written agreement prevails for the matters it specifically addresses.

3. Services provided

Authorize Hosting provides email infrastructure services designed to enable Customers to send, route, and deliver email at production scale. Our role is limited to providing the technical infrastructure, reputation management, deliverability operations, and operator engagement described in the product pages for each service line. We do not review, approve, curate, or moderate the specific content of individual messages transmitted through our infrastructure, except where required by applicable law or by these Terms.

Service descriptions, feature availability, included resources, and pricing are published on the respective product pages at services.html and pricing.html. We may add, modify, or discontinue specific features of the Services at our discretion, provided that any material reduction in the Services you have purchased will be communicated with reasonable advance notice.

4. Account registration and security

To use the Services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us without undue delay if you become aware of any unauthorised access to or use of your account.

You represent and warrant that (a) all information you provide during registration and throughout your use of the Services is accurate and current, (b) you are at least 18 years of age or otherwise have the legal capacity to enter into binding contracts under the law of your jurisdiction, and (c) your use of the Services does not violate any applicable law or the rights of any third party.

We reserve the right to refuse registration, suspend, or terminate accounts where the information provided appears materially false, misleading, or incomplete, or where we have reasonable grounds to believe the account poses a security risk to our infrastructure or to other Customers.

5. Payment terms

Service fees are published in Euro (EUR) on the pricing page and in individual service agreements. Fees are charged in advance on a monthly or annual basis as selected by the Customer at the time of subscription. Annual prepayments are invoiced in full at the start of the term.

Accepted payment methods include PayPal, PayPal balance, Bitcoin (BTC), Tether (USDT), and SEPA bank transfer on request for annual commitments. Payment processors may charge additional fees that are the Customer's responsibility. All fees are exclusive of applicable taxes, including value-added tax (VAT) where applicable under Swedish and European Union law. VAT is charged as applicable based on the Customer's jurisdiction and tax status.

Invoices are due upon issuance unless the service agreement specifies otherwise. Late payment may result in service suspension after a reasonable notice period of no less than seven (7) days. Persistent non-payment may result in termination of the service agreement and referral to debt collection under Swedish law. Customers remain liable for all accrued fees through the date of termination.

Price changes for existing subscriptions are communicated with at least thirty (30) days' advance notice. For active annual terms, any price change takes effect only at the start of the next renewal period. Customers who do not accept a price change may terminate the affected service at the end of the then-current billing period without penalty.

6. Prohibited content and activities

The Services must not be used to transmit, store, or distribute content, or to conduct activities, that fall within any of the categories listed below. This list defines what is strictly prohibited; activities not listed here are governed by the general lawfulness requirement in Section 6.13. Violation of this Section may result in immediate service suspension without prior notice and, at our discretion, account termination and legal referral to competent authorities.

6.1 Child sexual abuse material (CSAM)

Any content depicting, promoting, or facilitating the sexual exploitation or abuse of minors is strictly and absolutely prohibited. We have zero tolerance for such content. Discovery of CSAM will result in immediate termination, preservation of evidence as required by Swedish law, and reporting to Swedish law enforcement authorities and to relevant international bodies including the National Center for Missing & Exploited Children (NCMEC) as appropriate.

6.2 Phishing, identity theft, and fraud

The Services must not be used to impersonate any person or entity, misrepresent affiliation with any person or entity, or conduct phishing attacks designed to deceive recipients into disclosing credentials, financial information, or other sensitive data. This includes but is not limited to sending messages that fraudulently claim to originate from banks, payment processors, government agencies, known brands, or other trusted parties for the purpose of obtaining information or assets under false pretences. Commercial fraud, advance-fee fraud, lottery scams, investment fraud, and similar deceptive schemes are also prohibited.

6.3 Malware, ransomware, viruses, and exploits

Distribution of software or code designed to damage, disable, disrupt, gain unauthorised access to, or otherwise interfere with any computer system, network, mobile device, or data is prohibited. This includes viruses, worms, trojans, ransomware, rootkits, keyloggers, spyware, adware installed without consent, cryptocurrency miners installed without consent, and exploit code or tools designed to leverage security vulnerabilities without authorisation.

6.4 Denial-of-service attacks and network abuse

The Services must not be used to conduct or facilitate denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks, amplification attacks, reflection attacks, or any activity intended to overload, degrade, or disrupt the operation of any server, network, or service. Port scanning, network reconnaissance, vulnerability scanning, penetration testing, or similar probing activities conducted against systems the Customer does not own or for which the Customer does not have explicit written authorisation from the owner are prohibited.

6.5 Unauthorised access and network intrusion

Attempting to gain unauthorised access to, probe, compromise, or interfere with any computer system, network, account, or data that belongs to another party is prohibited. This includes credential stuffing, brute-force attacks on authentication systems, session hijacking, SQL injection attempts, cross-site scripting attempts against third-party systems, or any similar activity conducted without the explicit written authorisation of the target system's owner.

6.6 Intellectual property infringement

Transmitting or distributing content that infringes the copyright, trademark, trade secret, patent, or other intellectual property rights of any third party is prohibited. This includes unlicensed copyrighted works, counterfeit goods, content that misappropriates trademarks in a manner likely to cause consumer confusion, or any content subject to valid intellectual property protection where the Customer does not have the necessary licence or authorisation.

6.7 Threats, harassment, and incitement to violence

Content that constitutes a credible threat of physical violence or serious harm against any individual or identifiable group is prohibited. This includes direct threats, doxxing (publishing private identifying information with intent to harass or endanger), targeted harassment campaigns, content that incites imminent violence against persons based on protected characteristics, and content that glorifies or promotes terrorism or mass violence.

6.8 Terrorist and violent extremist content

Content that promotes, glorifies, or facilitates terrorism, recruits for terrorist organisations, or provides operational support to organisations designated as terrorist entities by the European Union, the United Nations, or by Swedish law is strictly prohibited. This includes content intended to incite or facilitate mass violence regardless of political, religious, or ideological motivation.

6.9 Human trafficking and exploitation

Any content or activity that promotes, facilitates, or profits from human trafficking, forced labour, sexual exploitation of adults conducted without consent, or similar exploitative practices is prohibited. This prohibition applies regardless of the jurisdiction in which the exploitative activity occurs.

6.10 Illegal weapons and controlled substances

Content promoting or facilitating the unlawful sale or distribution of weapons, explosives, chemical or biological agents, or controlled substances in violation of applicable law is prohibited. The standard for "applicable law" is the more restrictive of Swedish law, European Union law, and the law of the jurisdiction where the Customer operates or where recipients are located.

6.11 Infrastructure abuse

Activities that compromise the security, stability, or integrity of our infrastructure or of the shared networks on which our infrastructure operates are prohibited. This includes attempting to probe or test the vulnerability of our systems, circumventing authentication or security controls, using the Services to relay or proxy traffic that disguises its origin for the purpose of evading abuse detection, or deliberately configuring Customer-side systems in a manner designed to damage third-party systems.

6.12 Content illegal under applicable law

Content that is illegal under Swedish law, European Union law, or the law of the jurisdiction where the Customer operates or where recipients are located is prohibited. This category captures specific local prohibitions that may not be enumerated above and that apply to the Customer's operations. Where local law is more restrictive than Swedish or EU law, the local restrictions apply to the Customer's use of the Services within that jurisdiction.

6.13 General lawfulness

The Services must be used in compliance with all applicable laws, regulations, and rules. Where an activity is lawful under applicable law and is not specifically prohibited by Sections 6.1 through 6.12, that activity does not breach this Section 6 by virtue of not being listed. This reflects our role as an infrastructure provider: we define specifically what is prohibited because of its categorically harmful nature, and we defer to applicable law for all other questions of lawful use.

7. Customer responsibilities

You are responsible for ensuring that your use of the Services complies with these Terms, with applicable law, and with the terms of any third-party services you integrate with ours. You are responsible for the accuracy of sender identification fields, including the From address, Reply-To address, and any other fields that identify the sender of messages transmitted through our infrastructure.

You are responsible for maintaining proper DNS authentication records (SPF, DKIM, DMARC) for any domains used to send through our infrastructure, and for coordinating with us during onboarding to establish the authentication configuration. Where the Services include operator-led warming or deliverability engagement, you are responsible for providing the sending profile information, use case description, and other relevant context necessary for the operator team to support your deployment effectively.

You are responsible for the accuracy and currency of your account contact information, billing information, and any abuse-handling contacts. You must respond to communications from our operator team, abuse team, or billing team within the reasonable timeframes indicated in such communications.

Deliverability outcomes depend on factors including sending reputation, recipient engagement, list quality, authentication configuration, and content characteristics. While we provide infrastructure, expertise, and operator engagement designed to support strong deliverability outcomes, the Customer retains primary operational responsibility for the sending program. Where deliverability issues arise, we work collaboratively with the Customer to diagnose causes, identify remediation steps, and support the sending program's recovery. This collaborative support is a core element of our service model.

8. Service availability and performance

We undertake commercially reasonable efforts to maintain high availability of the Services. Specific uptime commitments, support response times, and incident handling procedures for each product tier are published on the respective product pages or in individual service agreements. We may conduct scheduled maintenance with advance notice where practical, and emergency maintenance without advance notice where required to preserve service integrity or security.

Service performance depends on factors within our control and on factors outside our control, including the behaviour of third-party networks, email receiver policies, authentication configuration at the Customer's domains, and the technical characteristics of the Customer's sending program. We do not guarantee delivery to any specific inbox, the acceptance of any specific message by any specific receiver, or any specific inbox placement outcome.

Where Services are interrupted for reasons within our reasonable control and the interruption materially affects the Customer's use of the Services for more than the threshold defined in the applicable SLA, remedies may include service credits as specified in the service agreement or other remedies agreed between the parties.

9. Suspension and termination

We may suspend or terminate the Services, in whole or in part, in the following circumstances. Immediate suspension without prior notice where we determine, acting reasonably, that continued provision of the Services poses a significant risk to our infrastructure, to other Customers, or to third parties, or where immediate suspension is required to comply with applicable law or with an order from a competent authority, or where the Customer has breached Section 6 (Prohibited content and activities). Suspension with prior notice where the Customer has breached these Terms in a material manner not covered by Section 6 and has failed to remedy the breach within a reasonable cure period specified in our notice. Termination where a suspension cannot be cured, where the Customer persists in breach after notice and cure period, where the Customer becomes insolvent or enters insolvency proceedings, or where required by applicable law.

The Customer may terminate the Services at any time in accordance with the termination provisions of the applicable service agreement. For monthly subscriptions, termination takes effect at the end of the current billing period unless a different notice requirement is specified. For annual subscriptions, early termination before the end of the committed term may forfeit prepaid fees for the remainder of the term, subject to the specific terms of the service agreement.

Upon termination, the Customer's right to access and use the Services ends. We retain data related to the account and to the Customer's use of the Services as described in our Privacy Policy and for the periods required by applicable law and by our legitimate business interests, including Swedish tax and accounting law requirements. Customer-owned data that is distinct from operational logs is retained or returned as specified in any applicable Data Processing Addendum.

10. Limitation of liability

To the maximum extent permitted by applicable law, the aggregate liability of Authorize Hosting to the Customer arising out of or in connection with the Services or these Terms is limited to the total fees paid by the Customer to Authorize Hosting for the Services during the twelve (12) months immediately preceding the event giving rise to the liability. This limitation applies collectively to all claims, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise.

To the maximum extent permitted by applicable law, Authorize Hosting is not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business opportunity, loss of data (subject to our security and data handling obligations in the Privacy Policy and any Data Processing Addendum), or loss of goodwill, whether or not Authorize Hosting has been advised of the possibility of such damages.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under Swedish law or applicable mandatory consumer protection law. In particular, these limitations do not apply to liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be limited by law.

11. Confidentiality

Each party may receive confidential information of the other in connection with the Services. Confidential information includes non-public technical, business, financial, and operational information disclosed by one party to the other that is marked as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.

Each party agrees to maintain the confidentiality of the other party's confidential information using the same standard of care it applies to its own confidential information of similar sensitivity, and in no event less than a reasonable standard of care. Confidential information may be disclosed only to employees, contractors, advisors, or subprocessors who have a legitimate need to know and who are bound by confidentiality obligations at least as protective as those in this Section 11.

Confidentiality obligations do not apply to information that is or becomes publicly available through no fault of the receiving party, that was rightfully in the receiving party's possession before disclosure, that is independently developed by the receiving party without use of the disclosing party's confidential information, or that is required to be disclosed by law, regulation, or order of a competent authority.

12. Intellectual property

We retain all right, title, and interest in and to the Services, including all associated software, documentation, branding, and derivative works. The Customer is granted a limited, non-exclusive, non-transferable right to access and use the Services during the term of the service agreement, solely for the Customer's internal business purposes and in accordance with these Terms.

The Customer retains all right, title, and interest in and to the Customer's content and data transmitted through or stored on our infrastructure. The Customer grants us a limited, non-exclusive licence to access, process, store, and transmit the Customer's content solely to the extent necessary to provide the Services, to comply with applicable law, and to enforce these Terms.

13. Changes to these Terms

We may update these Terms from time to time to reflect changes in our Services, in applicable law, or in our operational practices. Material changes will be communicated to Customers via email to the account contact address or via prominent notice on our website, with an advance notice period of at least thirty (30) days before the changes take effect. Non-material changes, such as clarifications, corrections, or updates to contact details, may take effect upon publication.

Continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms. Customers who do not accept updated Terms may terminate the Services as described in Section 9. The version and effective date of these Terms are indicated at the top of this page. Prior versions are retained and available upon request.

14. Governing law and dispute resolution

These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by and construed in accordance with the laws of Sweden, without giving effect to any choice or conflict of law provision or rule. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or validity thereof, that cannot be resolved through good-faith negotiation within sixty (60) days of written notice from one party to the other is finally settled by arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC). The seat of arbitration is Stockholm, Sweden. The arbitration is conducted in English by a sole arbitrator appointed in accordance with the ICC Rules, unless the amount in dispute exceeds EUR 500,000, in which case a panel of three arbitrators applies. The award rendered by the arbitrator or panel is final and binding on the parties and enforceable in any court of competent jurisdiction.

Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights, confidential information, or to prevent irreparable harm, without being obliged first to pursue arbitration. Nothing in this Section limits a Customer's statutory rights under mandatory consumer protection law applicable to the Customer's jurisdiction.

15. Miscellaneous

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions continue in full force and effect, and the invalid or unenforceable provision is deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent of the parties.

No waiver. A failure or delay by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy, nor does a single or partial exercise of any right or remedy preclude any further or other exercise of it or of any other right or remedy.

Assignment. The Customer may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of substantially all of our assets, provided that the successor assumes all obligations under these Terms.

Entire agreement. These Terms, together with the Privacy Policy, any applicable Data Processing Addendum, and any written service agreement entered into between the parties, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior oral or written agreements and understandings.

Force majeure. Neither party is liable for failure or delay in performance due to causes beyond its reasonable control, including natural disasters, acts of government, war, terrorism, civil unrest, pandemic, failure of third-party networks or utilities, or other events of a similar nature, provided that the affected party promptly notifies the other party and uses commercially reasonable efforts to resume performance.

16. Contact

Questions, notices, or communications relating to these Terms should be directed to Authorize Hosting by email at legal@authorizehosting.com, via the contact page, or by postal mail at Nybrokajen 7, Våning 4, 11148 Stockholm, Sweden. Notices are deemed given when received at the published contact address. For matters concerning data protection or privacy, see the Privacy Policy at privacy.html. For matters concerning data processing on behalf of the Customer, see the Data Processing Addendum at dpa.html.

Authorize Hosting · Nybrokajen 7, Våning 4, 11148 Stockholm, Sweden.